// FILE_03 — RELIC PROMISE
The Relic Promise
Every relic is tested before it's packed, and photographed so you know exactly what's coming. If something still goes wrong, we make it right.
If your relic arrives defective or doesn't match its listing, you have 30 days from delivery to open a claim.
COVERED
A relic that doesn't work when it arrives, or one that doesn't match its listing, such as a different rank or the wrong game.
NOT COVERED
Change-of-mind returns. Every relic is tested and photographed before it ships, so all sales are final unless the relic is defective or misdescribed.
IDENTIFICATION
Every relic is identified and recorded before it ships. Returns are verified against our records, and items that don't match will be refused.
SHIPPING SECURITY
Every order ships with tracking. Orders over $150 require a signature on delivery.
RETURN SHIPPING
Return shipping is paid by the buyer. Once the relic is back aboard and inspected, we'll issue a replacement or refund.
RETURN CONDITION
Return the relic in the condition it arrived, with the original packaging if possible.
Open a claim
Send your order number, a short description of the problem, and a photo or video if you can. We'll reply with next steps.
▶ SEND TRANSMISSION